Terms of Service

1. Service Description

ApprovaDoc ("the Service") is a web-based tool for tracking SOP and policy acknowledgments and producing training evidence records. The Service is designed to support small regulated teams in collecting and organizing training acknowledgment records.

The Service is not a validated system and does not provide 21 CFR Part 11 compliant electronic signatures. It is not a replacement for a full eQMS, document control system, or validated electronic signature solution. You are responsible for determining whether this tool meets your regulatory requirements.

2. Account Responsibilities

You must provide accurate information when creating an account. Each account must be used by a single individual — shared accounts are not permitted. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Acceptable Use

You agree to use the Service only for lawful purposes related to training evidence tracking and document acknowledgment. You may not upload content that is illegal, harmful, or violates third-party rights. You may not attempt to circumvent access controls or interfere with the Service's operation.

4. Data and Records

The Service stores acknowledgment records, quiz attempts, and audit log entries as immutable records. These records are designed to be permanent and cannot be modified or deleted, including by administrators. This immutability is a core feature of the Service for audit-readiness purposes.

You retain ownership of all documents and data you upload to the Service. We do not access, use, or share your content except as necessary to provide the Service.

5. Subscriptions and Billing

The Service offers a 14-day free trial followed by paid subscription plans. Payment is processed by Lemon Squeezy, our merchant of record, which handles tax and billing on our behalf. You may cancel at any time. Upon cancellation, your account enters read-only mode but your data remains accessible.

6. Service Availability

We aim to provide reliable access to the Service but do not guarantee uninterrupted availability. The Service is provided on an "as-is" basis. We may perform maintenance, updates, or modifications that temporarily affect availability.

7. Limitation of Liability

Records generated by this system are provided as-is. ApprovaDoc makes no representations about the legal sufficiency of these records for any specific regulatory framework. To the fullest extent permitted by law, our liability for any claims arising from use of the Service is limited to the amount you paid for the Service in the 12 months preceding the claim.

8. Termination

Either party may terminate this agreement at any time. Upon termination, you may request an export of your data within 30 days. After 30 days, we may delete your data, with the exception of immutable audit records which may be retained as required.

9. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes take effect constitutes acceptance.